ENRH inaugurates new HSWU executives

New executives of the Health Service Workers Union have been sworn in to steer the affairs of the union for the next four years. The inauguration of the new executives followed a keenly contested election for the leadership position.

Senior Health Service Administrator, Mrs Doris Teiko Acquaye defeated ENRH Health Information Officer Ralph Gyebi Kwateng for the chairmanship position.
At the end of elections at the basement of the ENRH conference center, Mrs. Teiko Acquaye polled 47 whilst Mr Gyebi Kwarteng polled 13 votes.
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Mrs Teiko Acquaye replaces Head of lab Mr Bright Ameyaw as Chairperson for the HSWU at ENRH. Ahead of the polls supervised by some regional and national executives of the Union, Mrs. Teiko Acquaye promised to champion the interests of ENRH staff at Hospital management meetings.

All executive positions of the union were unopposed except for the chairmanship. The new executive members were inaugurated into office after the election.

They were as follows:
Mrs Doris Teiko Acquaye – chairperson
Mr Joel Quarm – vice chair
Maxwell Owusu – Secretary
Ms Bridget Yalley – Assistant Secretary
Bernuice Amorkor Armah – 1st Trustee
Emmanuel Appiah – 2nd Trustee
Gertrude Ahinsah – Women’s Committee Chairperson
Beatrice Essien – Women’s Committee Vice Chairperson
Janet Efua Bolian – Women’s Committee Secretary
Rita Etrue-Ellis – Women’s Committee Assistant Secretary
Toibata Abdulai – Women’s Committee 1st Trustee
Grace Buah – Women’s Committee 2nd Trustee
Dery Bede – Youth Committee Chairperson

GHS official lauds ENRH for milestones in just five years

The Deputy Director General of the Ghana Health Service Dr Anthony Ofosu has commended the management and staff of Effia Nkwanta Regional Hospital for their impressive efforts in widening healthcare opportunities for the people of the Western and beyond within just five years of the inception of the hospital’s new management.

Speaking to a cross-section of staff at the hospital’s conference center, Dr Ofosu encouraged the management of the facility not to relent in continuing with the good work.

He observed that the Ghana Health Service has deliberately pursued a decentralized agenda to allow management of its facilities a decision making space for such developments.
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His comments followed a brief statement by the Medical Director of the Hospital Dr Joseph Kojo Tambil who enumerated some successes chalked since the inception of his management team and some challenges facing the facility.

According to the Medical Director, Effia Nkwanta Regional Hospital, through its Internally Generated Funds (IGF) has set up a dialysis center that relieves clients from the plight of traveling all the way to the Central Region and other places to access the service.

The Hospital has also developed a cozy 200-seater conference center and cafeteria. The Medical Director added that ENRH has set up a 6-bed Intensive Care Unit/ High Dependency Unit for clients as well as a Referral Call Center that promotes efficiency by coordinating referrals to and from the hospital.

He observed that the Effia Nkwanta Regional Hospital has a bright future with the ongoing redevelopment of the hospital into a 500 bed capacity.
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Dr Joseph Kojo Tambil also outlined a few challenges facing the facility such as the need for more specialists, for example, orthopedic and neurosurgeons, intensivists, and a dermatologist for the facility.

He also identified some difficulties with the Lightwave Health Information Management System which is a new hospital’s electronic patient records system. According to him, the hospital loses about 40% of its revenue due to the inability to receive secondary facility reimbursements from the National Health Insurance Scheme for the services it provides to clients.

The Deputy Director General of the Ghana Health Service Dr Anthony Ofosu promised to relay the challenges to authorities of the services for redress. Dr Ofosu visited the project site of the hospital redevelopment and the Infectious Disease Center.

Also present at the forum was the Regional Director of Health Service, Dr. Nana Yaw Ofori Yeboah, Deputy Director of Administration, Mr. Tiimob Jacob, Deputy Director of Human Resource, Madam Gifty Ohenewaa and Deputy Director of Finance, Mr. Augustine Alphose Owusu.
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Story by Sampson Amon, PR Unit ENRH

Management rewards complainant for assisting in investigations

Management of the Effia Nkwanta Regional Hospital has rewarded George Afful a client from New Amanful in Takoradi who formally reported of extortion by a staff at the hospital’s main lab and also assisted in investigations to expose the culprit.

Management has since the incident also acted by refunding the extorted money and taken the culprit through due disciplinary action.

Making a cash presentation to Mr Afful, the Medical Director of the hospital, Dr Joseph Kojo Tambil encouraged members of the general public not to hesitate but demand and ensure that receipts issued them are valid. He encouraged members of the general public to be bold to report any criminalities within the confines of the hospital at the administration for action to be taken rather than going on air to express their frustrations.

He also called on the media to refer complainants to make formal complaints at the hospital’s administration to get their issues addressed rather than just expressing their misgivings about the hospital on air.

ENRH staff take bold steps towards improving welfare

The ENRH Conference Center was filled to capacity on 2nd February 2023 at around 10:30AM when members of staff converged to discuss important issues regarding the Hospital Welfare Association.

This first quarter staff durbar had been set aside to mainly discuss hospital welfare issues. All category of staff were present and the 200 seater conference center was left with no extra seat empty.

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In his opening remarks, the Medical Director of the facility Dr Joseph Kojo Tambil commended staff for the massive attendance as well as timeliness in response to the meeting. He outlined the major areas which he thought should be focused on for the year 2023 key among them is acquisition of a staff welfare bus and revamping the operations of the staff welfare canteen.

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Presenting his report, Chairman of the Executive Committee of the Welfare Association Pharm Samuel Owusu aka Pharm SKOT, emphasized that their ambitions are in line with those outlined by the Medical Director. He however highlighted the financial bottlenecks due to the meager contributions by members.

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Medical Director moved a motion for the increase of the monthly welfare dues from GHS 10 to GHS 30. A vote was taken and 60% of the staff present were in support of the motion.

The Medical Director thanked staff for their cooperation and pledged that management will stringently police the welfare funds and ensure that they are utilized for their intended purposes.

He announced the appointment of an electoral committee which will see to the elections of new executive members of the association as the tenure of the current executive committee has expired. He also encouraged members to put themselves up for positions to help drive the Association to a brighter future.  The members of the electoral committee are: Mrs. Doris Teiko Acquaye, Mr. Fredrick Mireku, Ms. Barbara Koomson, Dr Mathew Ekow Mbir Mbeah and Mr. Stephen Kumah.

Below are some contributors at the meeting.

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Effia Nkwanta holds second Open Day

  1. Effia Nkwanta Regional Hospital (ENRH) has thrilled the general public with another Open Day offering a range of free healthcare services. The event which has become an annual affair does not only give back to society but also kindles a spirit of camaraderie and selfless service among staff of the facility.

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This year’s celebration which was planned to climax the breast cancer awareness month of October was themed ‘breast cancer: early detection saves lives’, it offered not only free breast examination and screening, but also cervical among others as well as free consultation services. The event held at the forecourt of the Hospital’s O.P.D saw a display of stands by a number of service units in the facility to serve the attendees. The stands lined up at the venue included Laboratory, Wellness, Herbal, Physiotherapy, Psychology, Psychiatry and ENT. Others were Blood Bank, Dental, Dietary, Comprehensive Care Center, complaints and enquiry among others.

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Management of the facility took advantage of this year’s event to showcase services which have been relocated due to the ongoing redevelopment project. This was to assure the general public that not a single service in the facility has been shut down. Rather, services such as Accident and Emergency, Dialysis, CT scan, medical and surgical wards have moved to newly renovated spaces around the Hospital.

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One unique feature this year was the mounting of a giant light emitter diode screen to show the work of various Departments and Units in the facility. There were also on display some tremendous surgical and medical successes chalked by staff of the facility.

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Aside individual members of the general public, this year’s attendees also included a number of women groups such as the Ghana Police Ladies Association, Ghana Fire Ladies Association among others.
On the high table was the Medical Director Dr. Joseph Kojo Tambil and other members of the management team. The Head of Hospital Administration, Mr. Michael Danso welcomed the attendees and introduced members of management present. Among them were Head of Finance, Alhaji A.A. Sadiq, Head of Pharmacy, Mr Francis D. Afari, Head of Nursing, Mrs Marian Sophia Quaye, Clinical Care Coordinator, Dr. Edward K, Amihere, Head of Surgery, Dr. Tawiah Siameh, Head of Institutional Public Health who also doubles as Chairperson of the Open Day Committee, Dr Nana Esi Gaisie and Head of Internal Audit, Mr. Simeon Osei Tawiah.

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In a brief address, the Medical Director of the facility assured the general public that regardless of the present economic difficulties in the country, management of the facility is determined to improve the quality of service delivery and called on clients and staff alike to appreciate the situation, remain calm and support initiatives of the Hospital for the benefit of all and sundry. Dr. Tambil hinted that the ongoing redevelopment project puts Effia Nkwanta Regional Hospital on the path of becoming one of the best healthcare facilities to serve the people of the western corridor of the country.
He expressed special appreciation to Amandi Investments Limited, Bank of Ghana, Benso Oil Palm Plantations and the Member of Parliament for Sekondi Hon. Agyapa Mercer for their sponsorship support for this year’s Open Day.
The ENRH Hospital Choir treated the gathering to some beautiful choral music pieces.

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The Open Day Committee surprised this year’s deserving staff with appreciation certificates.

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ENRH Management expresses appreciation to DDNS Justina Amo Yartey as she retires from active service

Management of the Effia Nkwanta Regional Hospital has expressed appreciation to DDNS Justina Amo Yartey for the sterling contributions she exhibited during her tenure as Head of Nursing at the Effia Nkwanta Regional Hospital.
In a brief address, Medical Director of the Hospital Dr Joseph Kojo Tambil said DDNS Amo Yartey would be remembered for her immense role in the journey of Effia Nkwanta’s transformation to become one of the best Hospitals in the country and assured her that her contributions are still valuable and that she is always welcome to the ENRH family.
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DDNS Marian Sophia Quaye formerly of the Kwesimintsim Government Hospital has taken over from DDNS Justina Amo Yartey as the new Head of Nursing at ENRH.
Read DDNS Justina Amo Yartey’s Professional Autobiography here:Professional autobiography of DDNS Justina Amo Yartey

ENRH commended for bold steps to set-up a Referral Call Center

Effia Nkwanta Regional Hospital has been commended for bold steps staff and management of the facility have taken towards the set-up of a Referral Call Center. This was during a presentation on the Regional Referral System by the Municipal Director of Health Service for the Effia Kwesimintsim Municipal Health Directorate, Mrs Joyce K Bagyina Sutherland at the 2022 mid-year performance review of the Ghana Health Service in the Western Region on Wednesday 27th July, 2022.
The event held at the Raybow Hotel in Takoradi was chaired by the Western Regional Director of Health Services, Dr Nana Yaw Ofori Yeboah and attended by members of the Western Regional Health Directorate and representatives from Ghana Health Service facilities in the region.
The performance review meeting is to assess performance of facilities in some areas of care; to learn from best practices and to strategize for improved performance.
Mrs Bagyina Sutherland, lauded Management and Staff of Effia Nkwanta Regional Hospital for taking the initiative to set-up a Referral Call Center in the facility and called on other facilities in the region to emulate the move and play their roles in order to fully activate the concept of the Western Regional Referral System.

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Mrs Sutherland showing pic she took at the ENRH call center

Mrs Begyina Sutherland who visited the ENRH Referral Call Center to abreast herself with operations there recounts the swift manner by which a referral case was coordinated and received through the Center. She expressed appreciation for the attitude of the staff at the Center and commended Management of ENRH for the initiative.
The center can be contacted on a toll free line: 0800161616 and the following lines 0207333306 and 0593970442.

GHS Council engages ENRH Management and staff in their tour of WR

Members of the Ghana Health Service Council have engaged Management and Staff of Effia Nkwanta Regional Hospital (ENRH) to listen to concerns and suggestions in order to improve the state of the facility and the service at large. The Council is in the region to visit service delivery points to interact with health managers and staff, patients and other key stakeholders, to have first-hand information and experiences of the challenges associated with the day-to-day delivery of healthcare services at all levels of the Service.
In an open forum held at the ENRH conference center, some members of Management highlighted on key issues for the council members to take note.
The Head of Pharmacy of ENRH Mr Francis D. Afari welcomed Council members to the Hospital Conference Center on behalf of the Medical Director Dr Joseph Tambil and gave a brief about the current state of the hospital.
Among the key issues, the Ward Manager of the ENRH Accident and Emergency Department, Madam Regina Quaicoe inquired if the Ghana Health Service has any arrangement in place to support the healthcare of staff and their dependents who at a point in time need medical care. She lamented on a situation where staff are confronted with the challenge of having to pay for the cost of treatment in their own facilities.
The Head of Procurement at ENRH, Mr Sulemana Mutaka expressed concern with delays by NHIS in reimbursing health facilities asking if there could be innovative ways of making the National Health Insurance Scheme (NHIS) more active. He appealed to the Council to liaise with the NHIA to find ways to attract more funding for the scheme.
The Head of Finance at ENRH, Mr Abubakar Sadiq also noted that Management of the facility had observed anomalies in the recently reviewed NHIS tariffs for health facilities. He said the Out Patients Department (OPD) general tariffs for secondary facilities was GH Ȼ15.34. With the current review, it is now stands at GHȻ 17.67. District Hospitals before the increment was GHȻ 12.34. With the new increment, it has come to GHȻ 22.07. Considering the figures, District Hospitals charges for OPD has increased by 77% whilst Regional Hospitals gained only 15%. Meanwhile it is suggested that more inputs are required for treatment of patients at the secondary facility level. Thus, it implies that the tariffs for regional hospitals should be higher. Mr Sadiq implored the council to intervene and help rectify this situation.
The Head of Internal Audit, Mr Simeon Osei Tawiah appealed to Council Members to intercede in the issue of reimbursement of funds the hospital expended on COVID patients in the heat of the pandemic.
The Head of Institutional Public Health, Dr Nana Esi Gaisie who spoke on behalf of children with special needs in the region observed that for all the referrals Cape Coast Teaching Hospital receives on children who need speech therapy, a third comes from the Western Region. She called on council to help alleviate the burden of such children by facilitating the needs for their treatment here in the region. She says the Sekondi School for the deaf for instance has a well-furnished hearing assessment center but they do not have an Audiologist.
The Head of Laboratory, Mr Bright Ameyaw inquired about the policy on the grade of ‘Chief’ for laboratory staff. According to him there are a lot of laboratory staff who get stuck at the ‘Deputy Chief’ grade with anticipation that they rise to ‘Chief’ grade before their retirement. He asked if something could be done about the situation to avoid discouragement or a state of apathy among such staff. Head of OPD Pharmacy, Mr. Samuel Owusu added voice to the call to rectify the situation of the increasing number of ‘Deputy Chiefs’ among all cadre of staff. He suggested that the position of Chief should be a rank but it is rather an appointment for one person as it stands now.
Principal Physician Assistant (Herbal Medicine), Mrs Ernestina Amponsem asked if the Ghana Health Service has any plan or strategy on complimentary or alternative medicine. She recounted steps taken by former Minister of Health, the Late Courage Quashigah, to invite experts from Israel to train health staff on alternative medicine such as dietary practices, physical exercises, massage, and chiropractic among others. Mrs Amponsem observed there appears to be a total eclipse over such initiative on alternative medicine after the initial efforts and appealed to the council to revive the concept.
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Head of Obstetrics and Gynecology Dr Eric Mensah expressed a challenge on behalf of young mothers who have to return to work in just three months after delivery. He says many of them are unable to find nursing mothers and appealed that health institutions begin to establish nurseries and crèches to cater for the babies of such mothers when they resume work from their maternity leave.
Deputy Director of Nursing Services, Mrs Vivian Zormelo called on the Council members to intervene in fast-tracking the posting of qualified nurses and midwives to avoid them staying too long at home and going rusty after their National Service.
Council assured staff and Management that they will follow up on their concerns and liaise with the appropriate authorities to help address the gaps.

Story by Stacy Adams
ENRH PR Unit

Professional autobiography of DDNS Justina Amo Yartey

MY JOURNEY AS A YOUNG NURSE FROM 1985 TO 2022

I started on 9th February, 1985 as a student Nurse at the Nursing Training School in Korle-Bu for a three year comprehensive Nursing Course which I completed on 9th February, 1988 as a State Registered Nurse (SRN).

From Korle-Bu, I was posted to ENRH for my Rotation on 3rd March, 1988 and continued to the Nana Hema Dekyi Hospital at Dixcove in the Ahanta West District of the Western Region in 1988 where I worked till October, 1989.

Whilst there, I pursued the Midwifery Course in November, 1989 which I completed in 1990. I then returned to ENRH in 1990 as a Staff Nurse Midwife to practice General Nursing for two years. Afterwards, I was posted to the Axim Government Hospital in the Nzema East Municipality as a Staff Nurse Midwife in 1992.

Truly, one’s path could be made brighter with commitment and resoluteness so I worked hard, pushed further and never gave up on my professional vision of becoming a Deputy Director of Nursing Services.

From Axim, I was posted to Bamianko Community Clinic in the Ahanta West in 1996 where I spent about a year and half and then returned to Axim. The following year, I was promoted to the rank of Nursing Officer. In 1998, I was posted to Kutukrom as a Senior Staff Nurse Midwife for relieving duties where I spent one and a half years and then returned to Axim Hospital where I continued to practice as a Senior Midwife.

In the year 2000, I was promoted to Senior Nursing Officer and rose to become the head of the Nurses and Midwives and also a member of management at the Axim Government Hospital. There, I contributed significantly in planning and decision making in the facility.

In the year 2003, I pursued an Ear, Nose and Throat Nursing program which I completed in 2005. After completion, I was reposted to Effia Nkwanta Regional Hospital in May that year to practice Ear, Nose and Throat Nursing till 2012. Whist there I had the chance to do radio talk shows on health issues on the local FM stations namely, Melody, Skyy Power FM and Twin City radio. One of the notable programs which attracted a lot of listener and viewership was on Skyy Power FM and Skyy TV with Apostle Oppong Ankomah; a program called ‘Apow muƐ’ ‘Apow mu ye’
I practiced for 7 years at Effia Nkwanta and rose to Principal Nursing Officer.
In 2012, I was posted to Sefwi Wiaswso which was then a District Hospital as Head of Nursing and Nurse Manager. With my training on ENT Nurse, I established an Ear, Nose and throat Clinic in that facility. I practiced ENT Nursing alongside administrative work which I enjoyed doing.

I sought an opportunity to pursue Health Administration Management at the Ghana Institute of Management and Public Administration (GIMPA) in June and completed in August 2012. I was promoted to the post of Deputy Director of Nursing Service in 2014 and practiced for 3 years in Sefwi Wiawso District Hospital. Whilst there I continued with radio talk shows to support the health needs of the community; this time on Liberty and Unique FM stations in Sefwi Wiawso.

In 2015, I was reposted to Essam government Hospital as Nurse Manager and Head of Nursing. I worked tirelessly to elevate the facility from the bottom to the top; and for the first time in 2015, we were first in the Western Regional Hospitals Peer Review exercise.

Because of my hard work, love for the profession and the affable nature with the community and to both my colleagues and juniors, I earned the name DD One. In Essam Government Hospital too, I established an Ear, Nose and Throat clinic and supported management to set up a dental clinic and a High Dependency Unit at the kids ward. During my tenure, some nurses from the facility were selected to undergo a three month pediatric care at the Sunyani Regional Hospital.

I promoted unity among all Nurses and Midwives as well as non-medical staff in the facility. At Essam we introduced a concept called Parks and Garden where I brought the youth together for a monthly general cleaning which included scrubbing inside and weeding around the Hospital.

On 19th April 2018, I was reposted to Effia Nkwanta Regional Hospital as Head of Nursing and Midwifery. It was a period of distress for the Hospital which was then undergoing a major shakeup in the management. By 2019, the Ministry of Health through the Regional Health Directorate had constituted a new management for the facility. A Head of Nursing together with the new management of the facility, a lot has been achieved. The following are just to mention a few.
• The establishment of a Wellness Centre.
• Breast Care Centre.
• Endoscopy and Diagnostic Units.
• Establishment of the Intensive Care Unit
• Lobbying for items and consumables at the peak of COVID 19
• Preceptor
• Educator in ENT Nursing
• HIV counselor
• TBA Trainee
• Ward A Annex.
• Dialysis Unit.
• Set up Covid 19 Centre.
• Referral Call Centre.

I also supported Management and played instrumental roles in projects undertaken by the management. This include the construction of a New Conference Center and the Hospital canteen.
I also instituted a bi weekly clinical supportive supervision for Nurses and Midwives by ward managers and block supervisors. I encouraged and supported the training of nursing staff. One which is notable in my tenure was the release of ten nurses and midwives for a three month crash program on intensive and critical care for the establishment of an ICU at ENRH.
Through the will of the Almighty I am proud and grateful for the opportunity to serve people of the Western Region in particular and Ghana as a whole. I have given training to many Traditional Birth Attendants in the region. I have personally supported individuals bringing relief to their plights. A case in point is the recent explosion that devastated the people of Appiatse. Through the grace of God I was able to mobilize support for some of the families who were in difficult times.
I have become a friend and mother to many people in the region who passed through my hands as clients in the various facilities I have worked. With many of them I have established a long standing and fruitful relationship which sometimes goes beyond healthcare.
Indeed, I am proud to be a nurse and will always support nursing and midwifery.

MY VISION STATE

• To provide specialized and quality care by projecting the image, values and uniqueness of the hospital.

• To bring all category of Nursing and Midwifery staff under one umbrella and to serve them to their satisfaction in order for them to give proper and standardized healthcare to the people of Western region and beyond.

MISSION STATEMENT
• To promote the welfare of our noble profession to the highest grade.

• To become the center of excellence in the provision of efficient and effective health care service delivery in Western Region.

CORE VALUE

• Friendliness
• Professionalism
• Centre of Excellence
• Impartation
• Good customer care
• Honesty
• Equity
• Confidentiality
• Transparency
• Problem Solving
• Empowerment

Media release on commencement of work at ENRH Referral Call Center

The Healthcare system in the Western Region, like in other parts of the country, has over the years been beset with challenges relating to the referral of patients, especially with inter-hospital transfers. The situation is largely attributable to lack of effective communication and coordination between facilities and the challenges in arranging for transportation of patients, even in the current situation where the number of ambulances in the country has tremendously improved. This has often resulted in preventable deaths and client dissatisfaction with the system.
In order to resolve some of these bottlenecks, the Regional Health Directorate at a retreat in February tasked all facilities in the region to come up with strategies to improve on the referral system.
The Effia Nkwanta Regional Hospital as the main referral facility in the region has set up a Referral Call Center equipped with gadgets for receiving, recording and transmitting calls between referring facilities and the various receiving units within the Hospital to help address the problem.
Work on the Center started in March and was completed in June. A number of healthcare providers including nurses and paramedical staff have been trained to man the center on rotational basis.
The main role of the Center is to receive calls from all referring facilities and transmit them to the Units or Departments that are to see the patients or the specialists concerned around the clock. The Center will also serve as a point for scheduling appointments for clients who want to see specialists in the hospital as well as serve as a link between the hospital and the National Ambulance Service which transports referred patients.
The Center has been set up in conjunction with the ENRH Bed Management Team to eliminate the ‘no bed’ syndrome which usually occurs during referrals.
In order to eliminate call charges, ENRH has acquired a toll –free number which works on all mobile phone networks operating in the country. The toll – free line to the center is 0800161616. Other lines to the center are: 0207333306 & 0593970442.
In a circular co-signed by the Medical Director of ENRH and the Regional Director of Health Services, referring facilities are encouraged to stick to the agreed rules for referrals. These are:
All referrals should be channeled through the center.
All Hospitals should route referrals through their respective facility or district referral managers.