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Effia Nkwanta Regional Hospital launches client service strategy

Effia Nkwanta Regional Hospital has adopted a client service strategy to help ease the plight of clients who have difficulties navigating through the hospital to access various health services. Clients now have persons to assist them with directions as to where to locate particular services as well as how to register their complaints.
The client service executives also called ushers are distinctly identifiable in their green high visibility green reflector vests and they are stationed at carefully selected points within the hospital. Clients with complaints will be assisted by the personnel to file them accordingly.
Prior to their deployment, management of the hospital advised the selected client service personnel to demonstrate professionalism and dedication to help mitigate the plight of clients who face difficulties when they visit the hospital to access healthcare. Complaints books have been made available at the stations of the personnel for aggrieved clients to file their complaints for redress.

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